Current BP Topics

An invaluable part of the BPP is to gather information from members about questions that arise from time to time. Below are current topics we are gathering information on. Please note that all information gathered will be handled in confidence and only summarised findings will be disseminated.

Benchmarking
Benchmarking provides an invaluable data base to both the Government and service organisations. It is an extremely useful tool to measure service performance above and beyond current measures contained within funding service agreements.

The BPP Benchmarking Survey conducted during March to April 2007 is the first stage of a process and will be expanded to include further measures and a larger number of organisations. This will enable the development of the first meaningful set of industry benchmarks for business services across the country.

To view the BPP Benchmarking Survey July 07 Report click here If you are interested in participating Stage 2 of our Benchmarking Project or have any comments in relation to the report please contact projectofficer@bestpractice.org.au

Methods of gathering DMI Evidence
• How do you collect evidence to support your DMIs?
• How much evidence is sufficient?
• How do we collect enough DMI evidence without taking support staff away from their other duties for too long?

Available to member organisations are sample DMI evidence collection tools that have passed FaCSIA compliance audits. These are a simple paper based tool that summarise client/employee information relevant to the key areas contained in the DMI and could be further developed into a simple Excel worksheet or Access database.

BPPEOP Project
Effectiveness is defined as ‘focussing on the right things’ as opposed to efficiency which is ‘doing them well’.

Following a presentation by Rowan McClean from Dench McClean Carlson 8 member organisations participated in an Organisational Effectiveness Profiling Survey. This entailed Board Members, management and staff from all levels completing a confidential online survey about how they thought the organisation was performing. The overall results were good and uncovered no major concerns. The survey was easy to complete and the reports based on simple colour coding charts. To view the consolidated report click here If you would like further information in relation to the survey or have any questions please contact projectofficer@bestpractice.org.au